1. INTRODUCTION

1.1 You will be able to access most areas of this Website without registering your details with us. Certain areas of this Website are only open to you if you register.

1.2 We may revise these terms and conditions at any time by updating this posting. You should check this Website from time to time to review the then current terms and conditions, because they are binding on you. Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this Website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this Website.

2. LICENCE

2.1 You are permitted to print and download extracts from this Website for your own use on the following basis: no documents or related graphics on this Website are modified in any way; no graphics on this Website are used separately from accompanying text; and no video is to be copied or modified in anyway no audio is to be copied or modified in anyway all of our copyright and trade mark notices and this permission notice appear in all copies. You may not use or exploit any part of this Website for commercial purposes

2.2 Unless otherwise stated, the copyright and other intellectual property rights in the software and all material on this Website (including without limitation photographs, graphical images artwork, data compilations, audio and video material) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website other than in accordance with clause 2.1 above for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

2.3 Subject to clause 2.1, no part of this Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

2.4 Any rights not expressly granted in these terms are reserved.

3. SERVICE ACCESS

3.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period.

3.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

4. VISITOR MATERIAL AND CONDUCT

4.1 Other than personally identifiable information, which is covered under the Privacy Policy any material you transmit or post to this Website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

4.2 You are prohibited from posting or transmitting to or from this Website any material: that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial or religious hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; for which you have not obtained all necessary licences and/or approvals; which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

4.3 You may not misuse the Website (including, without limitation, by hacking).

4.4 We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 4.2 or 4.3

5. LINKS TO AND FROM OTHER WEBSITES

5.1 Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page of this Website, and subject to the following conditions: you do not remove, distort or otherwise alter the size or appearance of any logo or trademarks; you do not create a frame or any other browser or border environment around this Website; you do not in any way imply that we are endorsing any products or services other than our own; you do not misrepresent your relationship with us nor present any other false, misleading, derogatory or offensive information about us; you do not otherwise use any logo or trade marks displayed on this Website without our express written permission; you do not link from a website that is not owned by you; and your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations. We expressly reserve the right to revoke the right granted in this clause 5.2 for breach of these terms and to take any action we deem appropriate.

5.3 You shall fully indemnify us for any loss or damage we or any of our group companies may suffer or incur as a result of your breach of clause 5.2.

6. REGISTRATION

6.1 To register on this website you must be over 18.

You can update your registration at any time at the My Account section of our website.

6.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

6.3 Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password, you should contact us immediately. You are responsible for all activities that occur under your account or password.

6.4 We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.

7. DISCLAIMER

7.1 While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

7.2 The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms which but for these terms and conditions might have effect in relation to this Website.

8. GOVERNING LAW AND JURISDICTION

8.1 These terms and conditions shall be governed by and construed in accordance with English law. We both agree to submit to the non-exclusive jurisdiction of the English courts for all purposes in connection with these terms and conditions and our privacy policy.

9. MISCELLANEOUS

9.1 You may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

9.2 If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

9.3 Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

9.4 If you breach these terms and conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation in which you breach these conditions at any time.

© 2022

Fully managed service we will, in addition to finding a suitable tenant:

• Collect the monthly rent and forward this to you in the form of a rental statement
• Carry out regular property inspections
• The first inspection will be carried out two months after the tenancy start date
• A further inspection at six months, then on an annual basis
• In the unlikely event that we find anything untoward during these visits we will inform you accordingly.
• Arrange routine repairs/maintenance from our list of approved Contractors
• Organise the annual Gas Safety Check with our approved Contractors
• At the end of the tenancy we will carry out a final inspection and will advise on the distribution of
  the deposit having regard to the initial inventory.

For the fully managed service our fees are 9.6% – 14.4% incl. VAT (8% – 12% excl. VAT)

Let only Service

• Market your property
• Conduct viewings
• Vet prospective tenants
• Prepare the Tenancy Agreement
• Complete an inventory, together with photographs
• Collect the deposit and first rental instalment
• Register the deposit with The Dispute Service (TDS)
• Inform the relevant utilities
• At the end of the tenancy we will carry out a final inspection and will advise on the distribution
  of the deposit having regard to the initial inventory.

Let only service fees are one month’s rent plus 20% incl. VAT (one month’s rent plus VAT)

Please do contact us if you would like to discuss any aspect our letting service.

Richardson’s Privacy Policy - updated May 2018.

This Privacy Policy explains how we, Richardson Thompson Leech LLP t/a Richardson use
the personal information you provide to us.
We comply with our obligations under The Data Protection Act 1998 and The General Data
Protection Regulation (GDPR) dated 25th May 2018 and we are wholly committed to ensuring
that your privacy is protected, and this policy explains how we collect, use, process and protect
your personal information.

What is personal information?
We define personal information primarily as names, telephone and mobile numbers, email
addresses and property addresses. However, personal information may also include location
data and online identifiers like IP addresses.

What personal information do we collect from you?
We collect personal information from you when you interact with us or use our services. We
do not track your IP address or other personal identifying data during your visit to our website.
We will only use your personal information when you register from search engines, our
website, phone calls, emails, in writing or visiting our office.

Social Media
Where we use social media advertising, it is important to be aware that sites we use. Facebook
and Twitter give automatic access to some of your personal information that they store about
you, e.g. posts you have liked, content you have viewed, your IP address.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However,
once you have used these links to leave our site, you should note that we do not have any
control over that other website. Therefore, we cannot be responsible for the protection and
privacy of any information which you provide whilst visiting such sites and such sites are not
governed by this privacy statement.

How do we process your personal information?
We store your data using Expert Agent, MUS and other suitable systems and processes
including paper files.

How do we use your personal information?
We use your personal information to provide and improve our services, contact you about your
enquiry, to provide you with personalised customer service, personalised advertising and
marketing for the following specific purposes:-

• To administer and manage your requirement relating to property or land, a property sale
  or property management.
• To comply with applicable laws, professional regulations and rules.
• To provide you with details of our services.
• To notify you of changes to any regulations and changes to this Privacy Policy.
• To make checks of reference agencies to comply with money laundering regulations
  and right to rent checks.
• For the purpose of recovery of a debt in case of non-payment.
• Use by a third party for any contractual or order fulfilment process they will only retain
  and use your personal contact information for the period required to undertake this
  process and are bound by this policy.

How do we protect your personal information?
We are committed to ensuring that your information is secure. In order to prevent unauthorised
access or disclosure we have put in place suitable physical, electronic and managerial
procedures to safeguard and secure the information we collect online. Some of the safeguards
we use are:

• Firewalls, data encryption, access and authorisation controls.
• When it is no longer necessary for us to retain your personal information, or
• Following a personal request to remove your personal information, we will dispose of
  it in a secure manner.

Do we share your personal information?
We do not sell, distribute or lease your personal information to third parties. We will only use
your personal information to process your enquiry, to send you promotional information which
we think you may find interesting if you have given us your permission to do so. We only use
data that is directly relevant and necessary to accomplish the specified purpose.
We may be required to disclose your personal information to third parties in certain
circumstances. In particular:

• If we are under a duty to disclose or share your personal information to comply with a
  legal obligation.
• Request from a Government Authority.
• If we sell any business or part in which we disclose your personal information.

How can you access, manage or correct your personal information?

• You can request access to your personal information and details of our processing your
  personal information.
• Request us to correct inaccurate personal information.
• Request us to delete your personal information.
• Object or restrict the processing of your data for direct marketing.
• Lodge concerns with the Information Commissioners Office (ICO)

We will not keep your personal information longer than is necessary, taking into account
information required to fulfil our legal and legitimate business requirements.
Legal Basis for processing the data
Our legal basis for these uses of your personal information may include

• It is necessary for our legitimate interests in operating our business and/ or providing a
  service
• It is necessary for the execution of our Terms of Business and contracts to which you
  are a party with us.

How long do we keep your personal information?
We keep your data for as long as necessary to provide you with the information, or services
you have enquired about or for other essential purposes such as complying with our legal
obligations, resolving disputes, and enforcing our policies. You can ask us to remove your data
at any time by sending a request to our offices. All paper files are shredded / destroyed after
six years in storage.

How to contact us
By telephoning our office 01780 762433 or email: post@richardsonsurveyors.co.uk